All the knowledge of SilverTech and its technicians now made available to your company
Whether it be by phone, e-mail or face-to-face support, there will always be someone to help your employees.
Enabled users can request support by sending an email to your private support address. The SLA for email in first interaction is 24 hours.
With Avantis enabled users can enter support requests, view the status and answer the tickets that the support issues as resolved. The SLA for Avantis in first interaction is 12 hours.
For an additional cost, eligible users can enter applications, consult status and make claims from an exclusive telephone number. This system works on business days from 10 to 18 hours.
Thanks to the exclusive system of attention of SilverTech we can give you this excellent service and only you will pay for each additional interaction received. The monthly newsletter includes 30 interactions by mail and/or Avantis. Then you will pay for each additional interaction.
The Help Desk service has the possibility of Buy Now specialized technical service of SilverTech, when any of your users make a technical request, the Help Desk Agent will refer you to a technician who will attend as soon as possible.
The Synergistic Assistance System allows you to integrate your technical center with our Help Desk center. Our agents will take the cases and refer you to the corresponding queues of attention, making your work and that of your company even more efficient.
It can always be better, so SilverTech offers you the following additionals
You will also be able to see the cost of each other interaction once consumed those included in the plan.
Additional Email or Avantis Interaction
Telephone Site Support Line
Additional Telephone Interaction
OnSite Esclusive Agent